
Account requirements
You must be 18+ and may need to complete identity checks. Keep your account details accurate and use your own account.
Key points
Your account terms, Instant game rules and promotion conditions work together. Read the relevant wording before you place a wager.

You must be 18+ and may need to complete identity checks. Keep your account details accurate and use your own account.

Each game sets out its stake options, paytable, winning outcomes and available features.

Check eligible games, stake restrictions, balance treatment and any play requirements before using an offer.
Placing wagers
Read the game rules, account conditions and any promotion terms you have chosen to use.
Check the stake, CHF currency and balance selected before pressing the confirmation control.
A button press alone may not confirm a wager. Look for the accepted transaction in your history.
Keep the round identifier or transaction reference if you later need to ask about the wager.
Limits
01Age and account access
Players must be 18+ and may be asked to verify identity and account ownership.
02Location requirements
Review the current terms to confirm whether play is available in your location in Switzerland.
03Stake boundaries
Check the minimum and maximum stake shown for the selected game, together with the CHF currency.
04Game availability
The title, version and enabled features can affect how the wager works.
05Promotion limits
Offer terms may set rules for qualifying stakes, balances and eligible games.
Settling results
01Completed round
A round is complete when the applicable game process and account record show its outcome.
02Payout calculation
Use the game paytable and check whether a displayed return includes the original stake.
03Currency and rounding
Rounds are recorded in CHF, with any rounding handled under the applicable terms.
04Corrections
Any adjustment should identify the relevant rule and the account evidence supporting it.
05Account history
Your records should show acceptance, stake, result and the resulting balance.
The screen display and transaction record are different sources. If they do not match, save both and contact support.
Bonus play

Check eligible games, balance type, stake treatment, tracking, expiry and withdrawal conditions. Promotional funds can follow different rules from cash funds.
When a wager is interrupted
A lost connection, rejected wager and cancelled round can have different outcomes. Match the situation to the relevant record and rule.
01/ 03
A signal problem does not by itself show whether the round was accepted or completed.
02/ 03
Check whether it was rejected immediately or accepted before a later settlement.
03/ 03
Ask which cancellation condition applied and how the account balance was corrected.
Questioning a result

Dates, times and the exact wording in question help support assess what happened.
Common questions
The game rules, account terms and any promotion conditions may all apply. Ask support which current version covers the relevant transaction.
Check the recorded round status and interruption terms. A frozen screen alone does not determine the result.
Not always. The outcome depends on the cancellation reason, applicable rule and account adjustment.
Keep the transaction reference, timing and relevant rules, then contact support and follow the stated escalation process.

Eligible games, balance treatment and play requirements can affect promotional wagering.
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Instant Casino betting begins when you select an eligible game, choose a CHF stake and confirm it. A selected amount is not necessarily a valid wager until the interface records acceptance.
Instant Casino may reject, cancel or correct a wager after a technical issue, interrupted connection, suspected misuse or clear display error. Check the current terms before playing.
Instant Casino game rules explain qualifying outcomes, features and when a round ends. Conditions can differ between slots and other casino games, so read the relevant rules first.
A completed round is settled under its game rules and account record. If the displayed outcome and balance differ, save the details and contact support promptly.
Instant Casino bet limits can vary by game and operational conditions. Use the minimum and maximum stake displayed before confirmation; do not assume an unstated amount will be accepted.
Players in Switzerland must be at least 18 years old. Set a CHF budget and take breaks. SOS Spielsucht and Sucht Schweiz provide free help, while ESBK can provide information about a Spielsperre.
Instant Casino may offer a welcome package, regular promotions, loyalty rewards or free spins promotions. Check each offer’s eligibility, expiry, qualifying games, stake rules, withdrawal conditions and play requirements.
Promotional funds and winnings may be treated differently from cash. Confirm which stakes and games qualify, and when withdrawals are permitted, in the current offer terms.
Raise a disputed wager, missing balance, unsettled round or payment issue with support. Include your account identifier, timing, game, stake and transaction reference, while sharing only necessary personal information.
Instant Casino should assess the account record and relevant game data under its current terms. Review privacy handling under the Swiss Federal Act on Data Protection (revDSG / nDSG); EDÖB is Switzerland’s data protection regulator.
Rules, limits and promotions may change. Before playing from Switzerland, read the current Instant Casino terms, privacy notice, game rules and safer-play information.